Return Policy

At Shampapri.com, we value your satisfaction and strive to provide excellent customer service. If you receive a wrong or damaged product, we’re here to assist you with our hassle-free return policy.

Eligibility for Returns:

• You may return an item within 7 days of receiving your order if it is incorrect or damaged.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Requesting a Return:

• You can request a return by contacting our live support team during our business hours.
• Our live support team is available to assist you with initiating the return process.
• Alternatively, you can also send an email to shampapri593@gmail.com within 7 days of receiving your order to request a return.

Return Process:

• Once your return request is received and approved, our team will provide you with a return authorization and instructions on how to proceed.
• Please ensure that the item is securely packaged for return shipping.

Refunds:

• Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Return Shipping:

• Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service and purchasing shipping insurance for your return package.

Exchanges:

• At this time, we do not offer exchanges. If you need a different item, please initiate a return for the incorrect or damaged item and place a new order.

Contact Us:

• For live support assistance during our business hours, please visit our website and use the live chat feature.
• If you prefer, you can also send an email to shampapri593@gmail.com to request a return or for any other inquiries.

Policy Updates:

• We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to this page.

By making a purchase on Shampapri.com, you agree to the terms of this return policy.